Home Travel & Adventure Wizz Air Risks Paying Millions in Compensation for Flight Delays in 2022

Wizz Air Risks Paying Millions in Compensation for Flight Delays in 2022


Wizz Air risks paying out millions to passengers as the UK airline regulator has initiated enforcement action against the Hungarian airline due to numerous complaints over unpaid refund claims.

According to the Guardian, the Civil Aviation Authority (CAA) and Wizz Air have been in contact for months after receiving the high volume of complaints that the budget carrier has failed to compensate passengers accordingly, especially in cases of flight cancellations.

Paul Smith, the regulator’s joint interim chief executive, said it had informed Wizz Air that their passengers’ treatment over the past year was unacceptable and went on to say that airlines must meet their obligation regarding flight cancellations or delays. The regulator would not hesitate to step in if airlines fail to do so, Smith pointed out.

“Passengers have every right to expect their complaints and claims to be resolved quickly and efficiently and to be treated fairly by airlines, in line with regulations. We will continue to watch the situation closely to check that passengers receive what they are owed and that Wizz Air’s policies have improved so that consumers have a better experience if things go wrong,” he said.

In response to the CAA’s actions, Wizz Air has engaged with the regulator and has committed to changing its procedures, passenger communications, and policies. In addition, the airline has agreed to reassess claims for flight cost replacements, transfers to other airports, and covering hotel expenses.

The authority also clarified that this action will apply to claims made for flights scheduled to leave from or arrive at a UK airport after March 18, 2022, and cases from this period will be automatically checked.

Claims made before March 18 can also be reopened, but passengers must ensure those flights were no more than six years ago.

In a similar move last year, the regulator initiated a procedure against Ryanair, also denouncing the budget airline and obliged to compensate thousands of delayed passengers.

Wizz Air has faced ongoing criticism, being called the UK’s worst airline according to consumer body Which? Passengers have experienced being stranded due to flight cancellations and have also made complaints about being charged fees at the airport when they couldn’t check in due to technical issues with the airline’s website, which tended to be numerous during this period.

Data provided by the airline revealed that it welcomed 5.3 million passengers in June alone, while the total number of passengers recorded so far this year had almost reached 27 million, which is almost double the number of passengers received in 2022 when some 16 million passengers reached there.

Wondering how to claim compensation for a delayed flight?

If you believe you’re entitled to it, you’ll need to take the initiative and make a claim. Remember, no one will compensate you unless you ask for it! Luckily, you have several options for making a compensation claim, and you can choose the one that best suits your situation.

To start, try using the following online eligibility checker to see if you qualify for flight delay compensation. It’s a quick and convenient way to assess your eligibility and get the process rolling!

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Monte OZ
Monte OZ is a highly accomplished and respected international freelance journalist, travel and active adventure reporter, and leading entertainment & lifestyle blogger based in Africa. With a passion for storytelling, a sense of adventure, and an eye for all things captivating, Monte has become a prominent figure in the world of travel, entertainment, and lifestyle journalism. Born and raised in Africa, Monte developed a deep appreciation for the continent's diverse cultures, rich heritage, and vibrant entertainment scene. His upbringing fueled his desire to share Africa's untold stories and showcase its dynamic lifestyle to a global audience. Monte's extensive experience and expertise have made him a sought-after authority on all things related to travel, adventure, entertainment, and lifestyle in Africa. As an international freelance journalist, Monte has made significant contributions to various prestigious publications worldwide. His captivating articles, insightful interviews, and engaging features have graced the pages of leading entertainment magazines, lifestyle publications, and reputable news outlets. Monte's unique ability to capture the essence of Africa's entertainment and lifestyle scene has garnered widespread acclaim and recognition. With a love for exploration and a thirst for adrenaline, Monte also thrives as an active adventure reporter. He has embarked on daring expeditions, immersing himself in Africa's wild landscapes, and documenting his adrenaline-pumping experiences. Whether it's conquering treacherous peaks, exploring remote jungles, or engaging in heart-pounding activities, Monte's adventurous spirit and daring escapades inspire readers to embrace their own sense of adventure. In addition to his work in journalism and adventure reporting, Monte is a leading entertainment & lifestyle blogger in Africa. Through his influential blog, he offers readers an insider's view of the continent's vibrant entertainment scene, trendy hotspots, fashion trends, culinary delights, and cultural experiences. Monte's unique blend of storytelling, personal insights, and expert recommendations has made his blog a go-to resource for entertainment and lifestyle enthusiasts seeking the pulse of Africa's dynamic culture. Beyond his professional pursuits, Monte is a passionate advocate for promoting Africa's talent, creativity, and cultural diversity. He actively supports and champions emerging artists, musicians, designers, and entrepreneurs, helping to showcase their work to a broader audience. Monte's dedication to promoting Africa's vibrant entertainment and lifestyle industry has positioned him as a respected influencer and tastemaker within the African and global entertainment communities. With a commitment to excellence, a passion for exploration, and a talent for captivating storytelling, Monte Oz continues to captivate audiences worldwide. As an international freelance journalist, travel and active adventure reporter, and leading entertainment & lifestyle blogger, his work has left an indelible mark on the world of journalism, travel, and entertainment, solidifying his position as a trusted authority and go-to resource for all things related to African travel, adventure, and lifestyle.