Ride hailing company, Uber has been ordered to pay $1.1 million after a court ruled that the company’s drivers discriminated against a blind woman and her guide dog on more than a dozen separate occasions.
Lisa Irving, a California resident, said she was denied rides or verbally abused by drivers 14 times in 2016 and 2018, Irving’s attorney Adam Wolf told CNN.
“I felt demeaned, humiliated, devalued, embarrassed, angered, frustrated and violated,” Irving said in a video statement.
In addition to being denied rides, Irving said some drivers who came to pick her up became verbally abusive towards her and her service dog Bernie.
She alleged some rides she was denied made her late for work and “contributed to her separation from her employer,” according to the award.
Irving said she felt unsafe because of at least one driver’s behavior.
“[The driver] yelled at her to get out of his car at least fifteen times, at one point pulling over to demand she get out in a dangerous area, making her feel helpless by his intimidation and threats,” the arbitrator wrote.
She has been awarded $324,000 in damages and more than $800,000 in attorney fees and court costs, according to the arbitrator’s award posted online by her attorneys.
Uber argued that it was not responsible for its drivers’ violations of the Americans with Disabilities Act (ADA) because they are independent contractors, but the arbitrator dismissed the argument saying Uber is responsible for the conduct of it’s employees or independent contractors as it has a contractual relationship with its drivers.
“Whether its drivers are employees or independent contractors, Uber is nonetheless subject to the ADA as a result of its contractual relationship with its drivers,” the arbitrator’s award said.
An Uber spokesperson said the company disagreed with the award and said its community guidelines prohibit drivers from denying rides to passengers with service animals.
“We are proud Uber’s technology has helped people who are blind obtain rides and regret Ms. Irving’s experience. Drivers using the Uber app are expected to serve riders with service animals and comply with accessibility and other laws, and we regularly provide education to drivers on that responsibility. Our dedicated team looks into each complaint and takes appropriate action,” the company said in a statement.
“Uber is liable for each of these incidents under the DOJ interpretation of the ADA as well as due to Uber’s contractual supervision over its drivers and for its failure to prevent discrimination by properly training its workers,” the award said.
Irving’s attorneys filed a petition to affirm the award on Thursday last week in San Francisco Superior Court.
“Of all Americans who should be liberated by the rideshare revolution, the blind and visually impaired are among those who stand to benefit the most.” they said
Under the Americans with Disabilities Act, a guide dog should be able to go anywhere that a blind person can go,” Irving’s attorney Catherine Cabalo said in a statement.