Travelers flying to and from Denmark through the country’s airports have been reminded once again of their passenger rights in case of delays and cancellations.
Through an official press release, the Danish Civil Aviation and Railway said now that more people are travelling during the summer, it is important that they are aware of their rights and complain to the authority if anything goes wrong.
Reminding all passengers of their rights, the special consultant at the Danish Transport Agency, Camilla Bloch-Egendal, said that everyone is entitled to having their food and hotel accommodation expenses covered in case their flight is significantly delayed.
The same also explained the passengers’ rights when their flight is cancelled. Bloch-Egendal said that every passenger whose flight gets cancelled has the right to rebook or be reimbursed.
“You always have the right to have expenses for food and hotel accommodation covered if your flight is significantly delayed. And if your flight is completely cancelled, you still have the right to have your flight rebooked or reimbursed for the cost of the flight ticket,” the statement of Bloch-Egendal reads.
Nonetheless, Bloch-Egendal stressed that in cases when the airline is not to blame for the delay of the flight, passengers will not be entitled to compensation from the airline.
Danish Transport Agency office manager Line Elikofer also advised everyone to be well informed of their rights and, at the same time, called on all passengers to complain to their airline first in cases of delays and cancellations in order to be eligible for a refund.
Only when the airlines are not able to provide the affected passengers with a satisfactory answer within a period of six weeks, Elikofer suggested that they complain to the country’s Transport Agency.
“If you do not get a satisfactory answer from the airline within six weeks, you can complain directly and free of charge to the Danish Transport Agency. It is not necessary to use the private flight compensation companies, who are well paid to handle a complaint, which in the end is often dealt with by the Danish Transport Agency anyway,” Elikofer said.
The advice from the Danish Transport Agency to all passengers comes amid the increase in the number of travellers deciding to reach the country this summer.
Denmark has been registering positive figures in the number of foreign visitors, with the country recording 12 million overnight stays in the first five months of this year alone.
Statistics Denmark just recently revealed that the number of overnight stays in the country in the first five months of 2023 increased by 40 per cent compared to the same period last year. The same stressed that the highest number of overnight stays was recorded in hotels.
